Dear Practitioner,
We’re making an important update to help strengthen account security and better protect your payment information when placing orders with Alexandria Professional®.
Effective immediately, practitioners placing orders by phone will need to have a credit card securely saved to their AP account before we can process the order over the phone.
If you already have a payment method saved, nothing changes for you! Simply call us as usual and we can process your order quickly and easily.
If you do not have a card saved to your account, we will still be happy to take your order over the phone. However, we will email you an invoice with a secure link to submit payment online. Your order will not begin processing until the invoice has been paid.
How to check or add a saved payment method
1. Go to Profile
2. Scroll down to Payment Methods
3. If you already have a saved payment method, you’ll see it listed there.
4. If no payment method appears, click Add to securely add your card.
If you regularly call us to place your orders, we strongly recommend adding a payment method to your account now. You only need to log in and add your card once, and future phone orders can continue to be fast and easy.
Thank you for helping us make this transition as smooth as possible. We appreciate your understanding and, as always, your continued support of Alexandria Professional®.
Warmly,
~ Your AP Team 💙
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